Shipping & Returns

Name: Casa Jewels
Address: 64/41 Gemopolis Free Zone, Building J, Room 601, Sukhapiban 2, Soi 31, Dokmai, Prawet, Bangkok, 10250, TH
Telephone: +66 2 727 0871

Shipping within Thailand

Shipping within Thailand is free. We ship by local courier with full insurance cover.

You can also collect your item from our office and factory in the Gemopolis Free Zone. Please contact us or call to arrange an appointment.

International shipping

We ship to any destination that one of our courier services can reach. We work with major general and specialist secure couriers, including FedEx, DHL, Ferrari Group, Brink's and Malca-Amit. All international shipments are insured at full invoice value.

International shipping costs are calculated at checkout, based on your delivery address.

Returns

If you would like to return a purchased item, please contact us and tell us the reason for the return. A member of our team will help you find the best solution.

Return address
Casa Jewels Co., Ltd.
64/41 Gemopolis Free Zone, Building J, Room 601
Sukhapiban 2, Soi 31, Dokmai, Prawet
Bangkok 10250, Thailand
Tel: +66 2 727 0871

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received it, and whether your refund has been approved or rejected. If it is approved, the refund will be processed and credited to your card or original payment method within 30 days.